WEB HOSTING

Eyecay Support Works As Your Extended Team

Run your online business smoothly with 24/7 expert support backing you up, ensuring you face zero hosting hiccups.

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Problem? Solved

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Your time is critical, which is why the Cloudways support goes beyond their normal duties to ensure any problem you have is solved instantly.

Extended Teams

The Eyecay support works as your extended team, available any time to make sure your business is running smoothly at all times.

24/7 Monitoring

Your server is being monitored in real-time 24/7/365 and you get to see over 16 different metrics from the comfort of the console.

Quick Problem Resolution

With 90 seconds average response time, and industry leading 95% CSAT, your problems are solved before they impact your business.

Standard Support

Get free, 24×7 support via live chat, tickets, and our in-depth knowledge base that solves your infrastructure and platform-level problems promptly.

Advance Support Add-on

Get Advanced Support when you need priority support that extends to plugins/themes troubleshooting, performance optimizations, dedicated account managers, etc.

Premium Support Add-on

For mission-critical websites where every minute matters, you can add Premium Support to your arsenal with the deepest support partnership with Cloudways via a private Slack channel & direct phone support.

FEATURES

Our Key Features

ADDONS

Compare Support Add-ons

Pick an add-on that best suits your business needs.

	Standard	Advanced	Premium
	FREE	$100/mon	$500/mon
24/7/365 Live Chat & ticketing	Standard SLA	Advanced SLA	Premium SLA
Infrastructure support
Platform support
Application support	Guide
Proactive monitoring	Alerts	Alerts + Proactive Investigation	Alerts + Proactive Investigation
Customization support
24/7/365 Private Slack channel & phone support
	Start Free	Get in Touch	Get in Touch